We accept payment methods such as credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, Klarna and cash on delivery.
You can find the full list of available payment methods during the checkout process.Use this text to answer questions in as much detail as possible for your customers.

Yes, you can pay in installments using Klarna.

No, the stamp does not involve any extra costs.

Once confirmed, the order is processed automatically and cannot be cancelled.
However, if you are a registered customer, you can cancel your order within 30 minutes of purchase in the "My Orders" section of your account.
If this deadline has expired or you purchased as a guest, you can still return the package following the instructions in our return policy.

Estimated delivery time varies by country.
Once your order has been shipped, you will receive a confirmation email with your tracking number.
Check the status of your shipment using the tracking number (usually available within 2-5 business days).
Transit time: 2-5 business days (Monday to Friday)
Shipping time: 10-15 working days (Monday to Friday)

Shipping is always free on all orders.

Yes, we ship worldwide and there are no shipping costs.

If you wish to return a product, access your reserved area "My orders" and click on "Make a return".
You will receive an email updating you on the progress of your return.
A courier will come and collect the product directly from your home, without you having to insert the shipping label.
Once the product arrives in the warehouse, checks will be carried out. If the product meets the conditions for return, we will proceed with the refund.
NB. Returns are free.

To return one of our products, please make sure you do so within 30 days of the purchase date.
The product must not show signs of wear or have been used.
Otherwise, it will be sent back to your home and you will not be able to get a refund.

You will receive your refund after confirmation of the returned product inspection.
The full amount will be processed within a maximum of 1 business day.

We offer a detailed size guide on each product page.
If you have any further questions, please contact our customer service for assistance.

To maintain the beauty of your shoes, it is important to store them away from humidity, heat sources and direct light.
We recommend cleaning them with a soft, dry cloth.
When not worn, shoes should be stored in their original fabric case to protect them and preserve their quality.

You can contact our customer service via email at info@alessandropetrucci.com.
You will receive the answer within 24/48 hours.